PRIVACY POLICY

The Good Leader Ltd is committed to protecting and respecting your privacy as well as the security of your personal information.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Data protection law says that the personal information we hold about you must be:

  • Used lawfully, fairly and in a transparent way.
  • Collected for valid purposes only that we have explained to you and not used in any way that is not compatible with those purposes.
  • Relevant to the purposes we have told you about and limited only to those purposes.
  • Accurate and kept up to date.
  • Kept only as long as necessary and only for the purposes we have told you about.
  • Kept securely.

If you have any questions, about this policy or how we collect and use personal information about you please contact us.

We are The Good Leader Ltd. Our registered office is at: 475 Stanton Road, Stapenhill, Burton on Trent, DE15 9RP. We have a dedicated Data Protection Officer who is responsible for data compliance issues. If you have any questions, their contact details are:

Nisha Panchal

475 Stanton Road, Stapenhill, Burton on Trent, DE15 9RP

Phone: +44 (0)7949 757035

Main email contact: nisha@thegoodleader.co.uk

Contract information and other correspondence

  • When you enter into a contract with us (or someone does so on your behalf) there will be personal information about you relating to that contract such as your name, contact details, contract details, delivery details, and correspondence with us about the contract.
  • We need certain information to carry out our contract with you and you must provide this in order to enter into a contract with us (or as required under that contract), if you do not, we may not be able to carry out our contract with you. Required information is generally set out when you are entering into the contract, but in particular you must provide the information below:
  • Your name, organisation name and contact details.
  • Your delivery address
  • Name and contact details of delegates or individual consumers of our products and services covered by the contract.
  • Other correspondence or interaction (for example by email, telephone, post or via our website) between you and us, will include personal information (such as names and contact details) in that correspondence. This may include enquiries, reviews, follow up comments etc.
  • We may also collect details phone numbers used to call our organisation and the date, time and duration of any calls.
  • We will keep and use that information to carry out our contract with you (if applicable), to comply with any legal requirements for us to maintain certain records who carry out certain verifications and/or for our legitimate interests in dealing with a complaint or enquiry and administering your (or your organisation’s) account or order any services we offer, as well as to review or improve our offerings.
  • Where your information relates to a contract, it is kept for a period of up to 7 years after your account is closed to enable us to deal with any after sales enquiries or claims, and as required for accounting and tax purposes.
  • Any contract information is kept for reference purposes in our archive for as long as our business purpose requires.

Marketing

  • We may collect your name and contact details (such as your email address, phone number or address) in order to send your information about our products and services which you might be interested in. We may collect this directly from you, or through a third party. If a third party collected your name and contact details, we will process your professional data based on legitimate business interests to send you a fair processing notice and then respect any communication preferences you give us.
  • If you are an existing customer or are acting as a business we use your contact details as necessary for our legitimate interests in marketing to you and maintaining a list of potential customers.
  • We will never share your name or contact details with third parties for marketing purposes.

Website information

  • We may collect information about you and your use of our website via technical means such as cookies, webpage counters and other analytical tools. We use this as necessary for our legitimate interests in administering our website and to ensure it operates effectively and securely.
  • For detailed information on the cookies we use and the purposes for which we use them see our Cookie Notice.
  • We keep this website information about you from when it is collected until the relevant cookie expires or you disable it.
  • Our website may, from time to time, contain links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third party websites and are nt responsible for their privacy statements.

Employee information

  • If you work for one of our clients, suppliers or business partners, the information we collect about you may include your contact information, details of your employment and our relationship with you. This information may be collected directly from you, or provided by your organisation. Your organisation should inform you that your information would provided to us, and direct you to this policy. We use this as necessary for our legitimate interests in managing our relationships with your organisation. If we have a business relationship with you or your organisation, we may receive information about you from your organisation. This information is kept for up to 7 years after the end of our relationship with your organisation.

Information usage

We will only use your personal information when the law allows us to do so and we will generally use it in the ways set out in this notice:

  • we need to perform a contract we have entered into with you.
  • we need to comply with a legal obligation.
  • it is necessary for our legitimate interests (or those of a third party) and your interests and rights do not override those interests.
  • we need to protect your interests (or someone else’s interests) or where it is needed in the public interest (although these circumstances are likely to be very rare.)

Sharing your information

As well as any sharing listed above, we may also share your information with third parties, including third-party service providers and other entities in our group. Third parties are required to respect the security of your personal information and to treat it in accordance with the law. We will never sell your data to third parties.

  • We may share your personal information with third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our agreements with you, or to protect the rights, property, or safety of us, our customers, or others or where we have another legitimate interest in doing so. This may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • The following activities are carried out by third party service providers: accreditation partners for behavioural profiling tools, event administration and management, provision of delegate information at conference and seminars, event venues, feedback and review platforms, IT services, legal advice, learning management systems, printing and mailing companies, payment processing systems, trainers and speakers at events, training partners and e-learning/webinar platforms.
  • All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information. Where third parties process your personal information on our behalf as ‘data processors’ they must do so only on our instructions and where they have agreed to treat the information confidentially and to keep it secure.

Data security

  • As well as the measures set out above in relation to sharing of your information, we have put in place appropriate internal security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, business partners, contractors and other third parties who have a legitimate business need to know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality.
  • We have put in place procedures to deal with any suspected data security breach and will notify you and applicable regulator of a suspected breach where necessary.

Your rights

Data protection law gives you a number of rights when it comes to personal information we hold about you. The key rights are set out below. You can access more information about your rights from the Information Commissioner’s Office (ICO). Under certain circumstances, by law you have the right to:

  • Be informed in a clear, transparent and easily understandable way about how we use your personal information and about your rights. This is why we are providing you with the information in this notice. If you require any further information about how we use your personal information, please let us know.
  • Request access to your personal information which is commonly known as a ‘data subject access request’. This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal information we hold about you. This enables you to have any incomplete or inaccurate information we hold to be corrected.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it (for instance, we may need to continue using your personal data to comply with our legal obligations). You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to us using your information on this basis and we do not have a compelling legitimate basis for doing so which overrides your rights, interests and freedoms (for instance, we may need it to defend a legal claim). You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal information to another party where you provided it to us and we are using it based on your consent, or to carry out a contract with you, and we process it using automated means.
  • In the limited circumstances where we are relying on your consent (as to the other bases set out above) to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose(s) you originally agreed to, unless we have another legitimate interest in doing so.
  • If you think that we are using your information in a manner which breaches data protection law, you have the right to lodge a complaint with your national data protection supervisory authority, in the UK this is the ICO.

If you wish to review, verify, correct or request erasure of your personal information, object to the processing of your personal information, withdraw your consent to the processing of your personal information to another party, please get in touch with us.

  • We will charge you a small administrative fee to access your personal information (or to exercise any of the other rights). Alternatively, we may refuse to comply with the request if your request is clearly unfounded or excessive.
  • We may need to request specific information from you to help us understand the nature of your request, to confirm your identity and to ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person(s) who has no right to receive it.
  • Please consider your request responsibly before submitting it. We will respond to your request as soon as we can. Generally, this will be within one month from when we receive your request, however if the request if going to take longer to deal with, we will let you know.

Changes to this privacy notice

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail or otherwise. Please check back frequently to see any updates our changes.